We take the quality of our product very seriously. It is likely that the specks that you're seeing are overcooked or caramelized specks of formula. Scorched particles can appear as light beige, black, orange or red in colour.  

Powder Infant Formula 

Scorched particles are caused when the powder becomes overheated during the manufacturing process while being dried from a liquid to a powder. The powder turns brown or black as a result and appears in the final formula as small black or brown particles. 

You can determine for yourself if you are seeing scorched particles by crushing the speck(s) against a hard surface. If it crumbles into powder, it is a scorched particle. Also, if you drop the speck in hot water, if it is a scorched particle, the speck will dissolve over time. 

Liquid Infant Formula  

If the protein found in formula is overheated during processing of liquid infant formula, this may appear as an orange, grey, brown or black speck or particle. The particles are not common but are from the minerals settling out of the formula. Unfortunately, these particles will not go back into solution as they are now baked product.  

There are no harmful effects associated with scorched particles and the formula is still nutritionally complete. Even though the product is safe to consume, it is not how we want you to experience our products. If you have the product information and a photo, we would like to share this with our Quality team for improvements and awareness.  

Please provide as many details as possible:   

• UPC (Bar Code)  
• Manufacturing code (series of numbers)  
• Best Before date  
• Store name and location of purchase   
• Photo   

We will be happy to help and hear from you!