We understand that families may be having difficulties finding Good Start® formulas at shelf. We apologize for any inconvenience this may cause.  

We are working tirelessly, in partnership with Health Canada, our factories, and our retail partners to minimize the disruptions and ensure future supply reliability. 

We will be sure to provide updates on this supply issue as soon as available.  We understand it’s a challenging time and anyone with questions or concerns, is encouraged to speak to their Health Care Professional.

If you would like to learn more about the situation impacting the availability of all infant formulas in the Canadian marketplace, visit here: Information for families on the limited supply of infant formula - Canada.ca

Q. I can't find my usual Good Start product on shelves. 

• If you find empty shelves at your local retailer, we encourage you to speak to the store’s manager to find out when the next shipment is scheduled to arrive.
• Use the “Where to Buy” tool on our website to find Good Start® products at other physical stores near you or at online retailers. For in-store purchases, call ahead first to confirm availability.

Q. Can I use a different Good Start formula that's available while my preferred one is OOS?

• Consult your Health Care Professional before switching, and you can also request samples, if available.
• As per Health Canada regulatory requirements, all of our Good Start Infant formulas are nutritionally complete and meet the nutritional requirements of healthy term infants from 0 to 12 months.
• Consider a different size. For all our available products, we encourage you to see our website here
• For more information see: https://www.canada.ca/en/health-canada/services/infant-care/infant-formula/shortage.html#a2.1 

Q. What exactly caused this out of stock situation? 

Our formulas are experiencing out of stocks at retailers due to increased demand for our products. As outlined by Health Canada, the supply of infant formula in Canada is currently limited. Demand has been heightened for all infant formula manufacturers over the past year. There are fewer products and formats available as all manufacturers work to compensate for an increased demand for products. This is a result of the closure of a US infant formula manufacturing facility in February 2022. While the facility has reopened, it has not yet returned to its normal production capacity.

Q. Is Nestlé or Perrigo still producing and shipping Good Start infant formula to Canada? 
Good Start® formulas are still being produced and imported into Canada.

Q. Did the sale to Perrigo impact the out of stock situation?
We want to assure you that the sale of the Good Start® brand to the Perrigo Company in November has no impact to the current supply situation. The sale did not impact the manufacturing capacity of Good Start® infant formula. We are focused on ensuring that our products continue to be readily available for you at your local retailer. Please know that we are working tirelessly, in partnership with Health Canada, our factories, and our retail partners to minimize the disruptions and ensure future supply reliability.