KitKat Chocolatory Store Closing

Tuesday, March 12, 2024

If you need to advise us of a product safety or concern, click here

We will be closing the doors to our KitKat Chocolatory store, located at Yorkdale Shopping Centre in Toronto, on March 31. After more than three years of operation, we have decided to redirect our efforts to focus on e-commerce solutions that will create more innovative break moments and reach a wider audience. We would like to thank everyone who has visited the store, participated in one of our experiences or ordered one of our products. 

You can continue to purchase KITKAT Chocolatory products on SKIP The Dish: 

https://www.skipthedishes.com/skip-express-lane-queensway 

https://www.skipthedishes.com/bathurst 

https://www.skipthedishes.com/skip-express-lane-richmond-st-e 

https://www.skipthedishes.com/skip-express-lane-chesswood 

Are there KitKat Chocolatory stores in other markets? 
This decision only affects the Canadian market. KitKat Chocolatory stores in other markets will continue to operate. 

Are you getting rid of the KitKat Chocolatory products?
KitKat Chocolatory products will be available to consumers on SKIP Express until supplies last. The KitKat brand will continue to release creative and innovative products, such as KitKat Pops and KitKat Chunky Drumstick, which launched earlier this year.

How long will KitKat Chocolatory products be available? 
KitKat Chocolatory products will be available to consumers on SKIP Express until supplies last.
Is there any way to continue to access KitKat Chocolatory products?
Consumers can continue to purchase KitKat Chocolatory products through SKIP Express until supplies last.

Does this have any impact on other KitKat products?
KitKat is one of Canada’s most well known and loved chocolate bar brands, manufactured in our Toronto based confectionery factory. This decision does not impact other KitKat products. We will continue to release creative and innovative products, such as KitKat Pops and KitKat Chunky Drumstick, which launched earlier this year.

Are there any new KitKat innovations coming this year?
At KitKat we are constantly exploring new ways to sell our products and are redirecting our efforts to focus on e-commerce solutions that will create more innovative break moments and reach a wider audience. At the beginning of this year, we launched our newest innovations - KitKat Pops and KitKat Chunky Drumstick.

How can I redeem my gift card?  

We’re sorry you weren’t able to use all of the funds on your KitKat Chocolatory gift card before the closing of the Yorkdale store on March 31st, 2023.  

Please contact us to submit your request for reimbursement below. To help our team respond to you faster, we appreciate if you can share the following details on your gift card:  '

  • Photo of both sides of the gift card 
  • 12 digit code on the card  
  • Full name and mailing address (where you wish to receive reimbursement) 
  • Telephone number 

I requested by refund for my gift card but haven’t received it yet? 

We’re sorry to hear you have not yet received your reimbursement. As we continue to support our consumers through replacement & delivery, we’d like to communicate that this process may take 10-15 business days before the reimbursement arrives. 

Please know we are doing our very best to accommodate our consumers and ask for your patience during this time. 

If you are experiencing delays exceeding 15 business days, please contact us and provide the following details:  

  • Previous case number or account details 
  • Confirmation of full name and mailing address  

How can we help?

Please provide us with more details, including product information, and we'll be happy to help.

Submit Here