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The health & safety of our employees and you, our consumers is our most important priority. Please know that we are actively monitoring the situation and following the precautions outlined by health officials.

Please note we have changed our support hours for the upcoming holiday period. Please click here for our updated hours if you need to speak with one of our Ambassadors. For non urgent questions and concerns we encourage you to search our Support Hub for easy self serve options. We will resume regular hours on January 4, 2021. 

We remain available through live chat for immediate support (scroll down to the bottom of the page to connect). For all other requests, please compete this form with full product details, photos and your contact information.

Please click on the links below to find more information on specific products and/or programs impacted by COVID:


If you are exhibiting symptoms of the COVID-19, please contact your Public Health or visit for more information:  If you are experiencing illness or require medical emergency that is not COVID-19-related, please reach out to a healthcare professional or go to the emergency room at your local hospital.

Given the dynamic situation, we will continue to update our messaging and remain committed to transparency.

Thank-you for your continued support. For additional information, please visit one of the following websites: Public Health Canada, the World Health Organization or International SOS.