We are sorry if you experienced a missing wafer in KITKAT. We want to help reunite you with a light, crispy wafer!  

Our priority remains the quality and safety of our products. We have several processes in place to prevent this from happening.  

Occasionally, our manufacturing equipment will experience a momentary malfunction that results in some KIT KAT bars to make their way through without a wafer. Our factory performs manual and digital inspections to ensure that these wafer-less KITKAT products do not make it to our consumers, but this can sometimes happen. 

Although the chances of this is rare, when it happens, we want to know about it. To help us out, we appreciate if you can share the product information which we’ll pass on to our Quality Assurance team for awareness and continuous improvements.  

Please provide as many details as possible:  

• UPC (Bar Code) 

• Manufacturing code (series of numbers) 

• Best Before date 

• Store name and location of purchase  

• Photo  

We will be happy to help and hear from you!