Connect with us

If you're unable to find the answers you're looking for, or if you'd like to connect with us directly, we'd be happy to help! 

Connect with Nestlé Canada Consumer Services:
Phone, Email & Live Chat – Monday to Sunday, 9 a.m. to 6 p.m. (EST), including holidays.

If you wish to send us a letter through direct mail, send to: 
Nestlé Canada Inc. 
Consumer Services Department 

25 Sheppard Ave. W.  Toronto, ON  M2N 6S6 
 

- Search for related articles: www.madewithnestle.ca/help
- For business or retailer related questions, see contact details here: Retailers and Businesses
- For inquiries, comments, and concerns for Pure Life, Nespresso and Purina, please connect with them directly. 

Purina® 
The Purina® Support team can help to answer all your pet questions and needs- big or small. 

Visit purina.ca/contact-us to connect with them.

Telephone: 1-800-268-5345

Nespresso® 
The Nespresso® Club Coffee Specialists are available to answer questions about coffees, help with any coffee machine related questions and receive your orders.

Visit contact us to connect with them.

Telephone: 1-855-325-5781

Starbucks® Coffee at Home 
For inquiries about Starbucks® Coffee Enhancers or Starbucks® Coffee Instant Coffee please contact us here. 

 Find the answers to our most frequently asked questions here: Contact Us | Starbucks® Coffee At Home (click here) 

For inquiries about the recycling of Starbucks® by Nespresso® capsules please call 1-855-625-5787 or visit the Nespresso Canada website: Nespresso Recycling | Recyclable Coffee Pods | Nespresso USA

For inquiries about all other Starbucks® Coffee At Home products please  visit https://customerservice.starbucks.com/sbux

Nestlé Professional® 
If you're in the food services industry and would like to serve our products to your customers, our dedicated team would be happy to help you. For inquiries or concerns regarding your equipment or machine, see the Nestlé Professional® contact details below:
 

- Nestlé Professional® Sales: 1-800-500-5634
- Nestlé Professional® Equipment Service (freezer repair and other equipment servicing): 1-800-538-3545
- Starbucks® Equipment Services: 1-866-778-7289
 

Nestlé Professional® Espresso Machine Services 

- Schaerer (Coffee Art / Verismo 701 Machine) 
 https://usa.schaerer.com/home/ 
1-888-989-3004

- Franke Espresso Machines
https://www.franke.com/us/en/home.html
1-800-310-5710 

- Black & White Equipment from Thermoplan (CTMC / CTM / CTS) 
https://www.thermoplan.ch/en  
1-866-778-7289

Pure Life
We have sold our domestic Nestlé Waters business. Nestlé Pure Life business is now be under the leadership of One Rock Capital Partners in partnership with Metropoulos & Co. For any questions, inquiries or concerns about Pure Life products, find the contact information below: 

- Telephone: 1-844-877-5902
- Email Splash: SplashCanada@casupport.com
- Email Pure Life : PureLifeCanada@casupport.com
- Pure Life Website: https://www.drinkpurelifewater.ca/brand/contact-us