Connect with us

 If you're unable to find the answers you're looking for, or if you'd like to connect with us directly, we'd be happy to help! 

Connect with Nestlé Canada: 
Phone – Monday to Friday, 10 a.m. to 4 p.m. (EST)  
Email & Live Chat – Monday to Saturday, 10 a.m. to 6 p.m. (EST) 

If you wish to send us a letter through direct mail, send to: 
Nestlé Canada Inc. 
Consumer Services Department 
25 Sheppard Ave. W. 
Toronto, ON 
M2N 6S6 
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For business or retailer related questions, see contact details here:

For inquiries, comments, and concerns for Pure Life, Nespresso and Purina, please connect with them directly. 

Pure Life: 
We have sold our domestic Nestlé Waters business. Nestlé Pure Life business is now be under the leadership of One Rock Capital Partners in partnership with Metropoulos & Co. For any questions, inquiries or concerns about Pure Life products, find the contact information below: 

Telephone: 1-844-877-5902
Email Splash: [email protected]
Email Pure Life : [email protected]
Pure Life Website:

Nestlé Purina: 
The Purina Support team can help to answer all your pet questions and needs- big or small. 
Visit to connect with them.
Telephone: 1.800.268.5345

The Nespresso Club Coffee Specialists are available to answer questions about coffees, help with any coffee machine related questions and receive your orders.
Visit to connect with them.
Telephone: 1-855-325-5781

Starbucks® Coffee at Home 

For inquiries about Starbucks® coffee Keurig K-Cups®, Starbucks® Coffee Enhancers or Starbucks® Coffee Instant Coffee please contact us here. 

 Find the answers to our most frequently asked questions here: Contact Us | Starbucks® Coffee At Home (

For inquiries about the recycling of Starbucks® by Nespresso® capsules please call 1-855-625-5787 or visit the Nespresso Canada website: Nespresso Recycling | Recyclable Coffee Pods | Nespresso USA

For inquiries about all other Starbucks® Coffee At Home products please contact us here: Starbucks At Home Products | Starbucks Coffee Company

Nestlé Professional:

If you're in the food services industry and would like to serve our products to your customers, our dedicated team would be happy to help you. For inquiries or concern regarding your equipment or machine, see the Nestlé Professional contact details below:

Nestlé Professional Equipment Service: 1-800-538-3545
Starbucks Equipment Services: 1-866-778-7289

For first time/new customer:

Sales team Telephone: 1-844-221-2232

Email [email protected]

For Espresso machine Services: 

  • Schaerer ( Coffee Art / Verismo 701 Machine)


Telephone: 1-888-989-3004

  • Franke Espresso Machines


Telephone: 1-800-310-5710  

  • Black & White ( CTMC / CTM / CTS)

Equipment from Thermoplan:   

Telephone: 1-866-778-7289