Nestlé Professional Contact Guide

If you're in the food services industry and would like to serve our products to your customers, our dedicated team would be happy to help you. For inquiries or concern regarding your equipment or machine, see the Nestlé Professional contact details below:

• Nestlé Professional Equipment Service: 1-800-538-3545
• Starbucks Equipment Services: 1-866-778-7289
   

For first time/new customer:

Sales team Telephone: 1-844-221-2232

Email: mbFSCanadaOperations@us.nestle.com
 

For existing customers and order support:

• If you’ve ordered from your distributor, please reach out to your Distributor representative.
• If the order was placed direct through HDC you can email CA: Canadian Orders cndorders@ca.nestle.com
   

For Espresso machine Services: 

• Schaerer ( Coffee Art / Verismo 701 Machine)

Website:  https://usa.schaerer.com/home/ 

Telephone: 1-888-989-3004

• Franke Espresso Machines

Website: https://www.franke.com/us/en/cs.html

Telephone: 1-800-310-5710  

• Black & White ( CTMC / CTM / CTS)

Equipment from Thermoplan: https://www.thermoplan.ch/en   

Telephone: 1-866-778-7289