Cotton or Glue in Nestlé Confectionery Products

Thursday, March 17, 2022

We understand how alarming this can be. Our top priority continues to be the quality and safety of our products, and we have several processes in place to help prevent something like this from happening. 

During the production of our chocolate products, confectionary glue is applied to seal the packaging before leaving the factory. This glue can sometimes clog in the nozzle and the pressure causes the clogged glue to be pushed out all at once. While we do not recommend eating it, as it doesn’t taste very good, it is food-grade, non-toxic and safe if some has been consumed. 

Although the chances of this is rare, when it happens, we want to know about it. To help us out, we appreciate if you can share the product information which we’ll pass on to our Quality Assurance team for awareness and continuous improvements.  

Please provide as many details as possible:  

• UPC (Bar Code) 
• Manufacturing code (series of numbers) 

• Best Before date 
• Store name and location of purchase  
• Photo  

We will be happy to help and hear from you!

“Confectionary glue is food-grade, non-toxic and sometimes gets clogged in the nozzle.”