NESQUIK® Glass or Crystalized Sugar 

Tuesday, March 01, 2022

At Nestlé Canada, the health and safety of our consumers is always our #1 priority. If you require medical attention, please visit a healthcare professional before contacting us.    

We complete understand how concerning it can be if you believe to have found glass. Allow us to reassure you that in most cases, what you found may in fact just be crystalized sugar. Since most of the sugar used in our products is a liquid sugar, in rare occasions it can build up in the nozzle, crystallize, and break off to form a solid mass in the finished product. 

The crystallization of sugar is caused when air comes in contact with the product. In order to prevent this from happening, always make sure the cap is securely closed between uses - listen for the snap and keep the cap and container opening clean of any spilled or hardened product. Storing NESQUIK in a chilled environment, such as in the fridge, may also cause sugars to crystalize. 

 To help put your mind at ease, we’ve got a simple hot water test for you to try at home. Here are the steps:  

  • Put object in a cup or bowl 

  • Boil water separately 

  • Pour boiling water over top of object 

  • Let it rest for 30 minutes 

  • See if object has completely dissolved in water 

  • Please share the results with us and attach any photos of the object after the hot water test. 

  • Keep any pieces if they did not dissolve. 

We take this very seriously and want to thank you in advance for your cooperation. 

If there are foreign substances in your NESQUIK, we are here to connect with you via phone and Live Chat so we can understand what happened. Please provide as many details as possible regarding your experience.   

We will be sure to share this information with our Quality Assurance team for awareness and improvements. Please provide:  

  • UPC Bar code  

  • Manufacturing code  

  • Expiry or Best before date   

  • Where the product was purchased (Store name and location)  

  • Photo of the product  

  • Any vital details to ensure we have all the information necessary to address this on our end. 

    "Storing NESQUIK in a chilled environment, such as in the fridge, may also cause sugars to crystalize."