Nestlé Health Science OPTIFAST® 900 FAQ
Wednesday, April 20, 2022
For answers to some of the most frequently asked questions regarding OPTIFAST® 900 please see below.
For the full list of questions, placing an order or product details, visit the Nestlé Health Science website here: Frequently Asked Questions – Nestle Health Science Shop
If you have further questions, our Consumer Ambassadors would be happy to help you: 1-800-565-1871
What Is The OPTIFAST Program?
The Optifast® Weight Management Program is a comprehensive, medically supervised program that limits your calorie intake using delicious meal replacements, while providing the support and expertise of healthcare professionals. It provides educational resources to help you achieve your health and weight management goals and support the success of these goals long-term.
How To Get OPTIFAST® 900?
OPTIFAST® 900 is not available at retail stores or in pharmacies and should be taken under supervision of your healthcare provider. Optifast® 900 is available exclusively through specific clinics, healthcare providers and Family Physicians.
If you are a Health Care Professional, please call 1-800-563-7853 (ext. 7018).
If you are a consumer, please click here to find a clinic near you.
Why Is My Payment Being Declined on the eStore?
The payment may be declined for multiple reasons, please confirm the following:
- You paid using Mastercard or Visa. Please note that Nestlé Health Science does not accept Amex, Maestro, American Express, Diners Club, or US issued credit cards.
- The billing address matches the address used on the credit card.
If the steps listed above were followed, please wait 24 hours and try again. Contact your financial institution if your payment continues to be declined after 24 hours.
When Will I Receive My Order?
We process orders within 2 business days. Order processing does not occur on weekends or holidays. Once your order is processed, shipping times vary depending on Shipping Method and Shipping Address entered during Checkout. Due to current COVID-19 situation, you may experience delays through Canada Post. Please track your package using your tracking number provided. Total delivery time includes Order Processing and Shipping. You will receive email notifications with your order status and shipping updates.
The Product I Received Was Damaged, Or My Order Was Incomplete/Inaccurate.
We’re sorry to hear that! Contact us here at your earliest convenience and one of our consumer service representatives will assist you.
Can I change or return my order?
All orders are final sale. Please check your order prior to checkout. We cannot accept returns due to the nature of our products.