Advent Calendar Missing or Fallen Chocolate

Thursday, December 09, 2021

We want every day of your countdown to Christmas to be exciting and fun! We are so sorry to hear your advent calendar had missing chocolates.

We assure you that there are many measures in place at the factory, including weight checks, to ensure the calendar contains all 24 pieces. During transportation, the calendars are shipped upright, which in rare cases may cause some pieces to fall to the bottom of the tray. We recommend checking the tray to see if your missing chocolates have fallen or slipped through.

We apologize for any inconvenience this may cause and invite you to connect with us with your experience and feedback. The details will be shared with the appropriate teams for awareness and improvements.

Please provide as many details as possible:  

• Which Advent Calendar did you purchase?

-KIT KAT NHL Advent Calendar 10x275g

-KITKAT Icon Advent Calendar 208g

-AFTER EIGHT Advent Calendar 199g

- NESTLÉ® SMARTIES®, AERO®, and KITKAT® Advent Calendar 365g (“North Pole Friends”)

• How many chocolates were in the calendar?
• UPC (Bar Code) 
• Manufacturing code (series of numbers and best before date) 
• Store name and location of purchase  
• Photo  

Our Consumer Ambassadors will be happy to help you.

Happy Holidays!