Placing & Tracking Ice Cream Orders for Retailers

Wednesday, July 23, 2025

If you’re a retailer who wants to purchase Nestlé ice cream products from your local distributor, we can help you get the ball rolling:

Send us an email at: icecream.customercare@ca.nestle.com. 

Call the customer care team, phone 1-888-763-7853. 

To place an ice cream order, credit inquiry or inquire about your existing order, or have an issue with your freezer or need technical assistance, please contact Equiplus at 1-888-763-7853 or email service@equiplus.ca

Note: If you are a consumer and you can purchase our products at most major retailers. If you are encountering a problem, we want to hear from you as well! Please connect with our Consumer Ambassadors and visit: https://www.madewithnestle.ca/help/connect-with-Nestle-Canada