We take the quality of our products very seriously.  

Our CARNATION HOT CHOCOLATE can settle during shipping which makes the canister appear less full. We want to assure you that each canister is filled to an average weight. Weights are checked by our plant Quality Assurance team to ensure that the fillers are functioning properly.  

Although the chances of this is rare, when it happens, we want to know about it. We want to hear from you, and we appreciate if you can share the product information which we’ll pass on to our Quality Assurance team for awareness and continuous improvements.    

Please provide as many details as possible:    

• UPC (Bar Code)   

• Manufacturing code (series of numbers)   

• Best Before date   

• Store name and location of purchase    

• Photo