This is not how we want you to enjoy any of our entrees or pizzas, and we understand how unappetizing this can be. Our top priority continues to be the quality and safety of our products, and we have several processes in place to help prevent something like this from happening.

We want to reassure you that our factory adheres to Good Manufacturing Practices to ensure products are consistently produced and controlled. It has a stringent quality assurance process in place, including continuous monitoring, hourly checks & visual inspection on lines. The quality control checks include but are not limited to the inspection of all raw ingredients, packaging tests, taste tests and weight checks during and after production.

Although the chances of this is rare, when it happens, we want to know about it. To help us out, we appreciate if you can share the product information which we’ll pass on to our Quality Assurance team for awareness and continuous improvements.  

Please provide as many details as possible:  

• UPC (Bar Code) 
• Manufacturing code (series of numbers) 

• Best Before date 
• Store name and location of purchase  
• Photo  

We will be happy to help and hear from you!