This is definitely not the holiday break that you deserve. We can certainly understand how disappointing this must have been and we’re sorry this happened to you. Our top priority continues to be the quality and safety of our products, and we have several processes in place to help prevent something like this from happening.

While we take every measure to ensure your KITKAT Cabin arrives to your home in one-piece, the product may have been damaged at some point of transportation between our facility and your home. We do want to assure you that this is a rare occurrence and while this might have happened once the product left our control, when it happens we want to know about it. 

We appreciate if you can share the product information which we’ll pass on to our Quality Assurance team for awareness and continuous improvements.  

Please provide as many details as possible:  

• UPC (Bar Code) 

• Manufacturing code (series of numbers) 

• Best Before date 

• Store name and location of purchase  

• Photo  

We will be happy to help and hear from you! To submit for a replacement, select the button below.