The quality of our products has always been, and continues to be, our top priority. 

While this is a rare occurrence, TURTLES may become crushed or damaged at any point during production or once they have left our facility. From digital weight monitoring and visual inspections throughout production, we have several processes in place to ensure this doesn’t happen.

Our products are processed with machinery that uses an automated arm to straighten each bar or piece of chocolate to align it so its wrapper will fit properly. If the bars or pieces, are out of alignment when travelling down the line, the mechanical arm will hit the product which can leave a mark. This can sometimes look like a bite or nibble mark but this is something known as a “Cog Mark”.

When this happens, we want to know about it. To help us out, we appreciate if you can share the product information which we’ll pass on to our Quality Assurance team for awareness and continuous improvements.  

Please provide as many details as possible:  

• UPC (Bar Code) 
• Manufacturing code (series of numbers) 

• Best Before date 
• Store name and location of purchase  
• Photo  

We will be happy to help and hear from you! Please use the button below to submit the request.