Single Colour SMARTIES FAQ

Do I need to create an account to place an order?

You have the option to create an account or check out as a guest. If you create an account to place an order, you will be able to track your order, see your order history and update your personal information at any time. 


How long does it take to receive my SMARTIES Single Colours order?

Your order will be delivered within 7-10 business days of being placed. We’ll do our best to get it to you as soon as possible! You will be able to track the status or your order as soon as it ships. We’ll send you an email with the tracking number.


I have not received my order. What should I do?

You should have received an email with a shipping confirmation and a tracking number. You can check the status of your order by clicking on the tracking number link. If you encounter any issues, please contact Nestlé customer service at 1-800-387-4636 and provide one of our customer representatives with your order number.


Do you offer free shipping?

Yes, we do! All orders are eligible for Free Shipping.


Can I make changes to my order?

Yes, you are able to make changes in your order, as long you reach out to us within 24 hours of placing your order by calling 1-800-387-5536.


I changed my mind, can I cancel my order?

Yes, you are able to cancel your order within 24 hours of placing your order. Please reach out by calling 1-800-387-5536.


I placed an order and realized my personal information is wrong; what can I do?

We can update your personal information such as name, email and shipping address to ensure your order delivers as expected. Just give us a call at 1-800-387-4636 within 24 hours and we will make sure your information is up to date by the date your order ships.


Can I track my order online?

Yes! As soon as the order ships you will be receiving an email indicating the status of your order. A unique tracking order number will be given to your order so you can check the status online.


The product I received was damaged, or my order was incomplete/inaccurate.

We’re sorry to hear that! Contact us at your earliest convenience at 1-800-387-5536 or and one of our customer representatives will assist you.


What is your refund policy?

We want all our customers to be satisfied with their orders so if you feel something is not right please contact us immediately at 1-800-387-5536 or and we will be more than happy to assist you, evaluate the case and issue a refund if applicable. A refund is only applicable if the product is damaged or contaminated upon your receipt of the product in the discretion of the Nestlé Group (such as if the product is received deformed or if there are foreign materials in the product).


I am having problems viewing the entire website.

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I’m having trouble placing my order/getting errors

We’re sorry to hear that! Contact us at your earliest convenience at 1-800-387-5536 or and one of our customer representatives will assist you in placing your order.


I live outside of Ontario – can I place an order?

Unfortunately we are only shipping this limited time offer to residents of Ontario. If you live outside of Ontario and would like this offer to be available to you in the future, please let us know on our SMARTIES Facebook or Instagram pages.


Which methods of payment do you accept?

We accept Visa, MasterCard, American Express and PayPal.


Can I customize the SMARTIES Blend with 2-3 colours per bag?

At this time we do not offer the ability to customize the SMARTIES colour mix in the same bag. To create this at-home, you can simply order your favourite SMARTIES colours and mix them together in a bowl – and voila your custom SMARTIES blend is ready!


Where can I find more decorating inspiration for single colour SMARTIES?

You can find more SMARTIES recipe inspirations on our site, SMARTIES Instagram page and our SMARTIES Facebook page.